IMPORTANT INFORMATION PLEASE READ CAREFULLY

 
Dear Customer
 
Thank you for your order!
 
We are sure you will be very happy with your recent order. But in the unlikely event that you may need to return your order and to ensure we are able to deal efficiently with your return, it is important that you follow our returns procedures.
 
STEP 1: Obtaining an RMA Number
 
YOU MUST OBTAIN AN RMA (Returned Materials Authorisation) NUMBER BEFORE RETURNING ANY PRODUCT. IF YOU SEND A PRODUCT BACK WITHOUT AN RMA NUMBER - IT WILL RESULT IN A SEVERE DELAY IN THE PROCESSING OF YOUR RETURN AND IT WILL BE IMPOSSIBLE FOR US TO TRACK YOUR GOODS.

Please follow the RMA process as below:

1. Description of fault or problem found in detail.
2. Find the invoice number (For credit note and warranty purpose).
3. Download the RMA (Returned Materials Authorisation) form
4. Finish the paper work, please write down information clearly, especially item/ model/ name (should match our website or invoice).
5. Mail to: paul@bossecomputers.com
6. Your RMA Request will be sent to you within 48 hours (excluding Saturday and Sunday).
7. If you don't get any reply within 2 days, you can call 0 161 -8770833, check with Paul
    

STEP 2: Returning Your Product
 
We all know that return products is not the most enjoyable aspect of working in the IT industry, which is why we have set out some clear guidelines for dealing with returns. Our RMA procedures help to reduce ambiguity in the responsibilities of dealing with RMA's, as well as streamlining the handling process. This ensures that your products (which result in your company's profits) can be returned to you as quickly as possible and with the minimum fuss.

1. Please note that all RMA consignments sent to Bosse Computers Ltd can only be accepted onto the premises if:

* The packaging is adequate; all products must be packaged and protected

* The correct paperwork is attached to the outside of the box.

* The goods have a valid RMA number

* The RMA number is clearly marked on the outside of each box.

* The consignment is not damaged

All RMA deliveries should be marked for the attention of the: RMA Dept. Bosse Computers Ltd. Wharfside Way, Trafford Park, Manchester, M17 1AN .

When the RMA is received, goods without a valid RMA number or damaged cannot be accepted and will be returned to the customer. All goods that are incomplete, are damaged or missing boxes may be accepted but this may result in a much longer processing time. Any goods that are received complete and in good condition will be replaced or credited if a suitable replacement is not available. Therefore goods may be replaced like for like or with better specification products at the company's discretion.

Any products covered by a manufacturers warranty will usually come with the necessary details of how to contact the supplier. Please do not send these items back to us, as they cannot be accepted. Products covered by manufacturers warranty are as follows:

* Printers , please contact your local service centre
EPSON, HP, CANON, SAMSUNG

* CRT Monitors / TFT Monitors
Proview

RMA FAQ's

Q: Why Is My RMA Rejected At The Time Of Delivery To Bosse Computers ?

A: If your RMA has been rejected at time of delivery to Bosse Computers, this is because the RMA number issued to you was not clearly visible on your package

Q: Why Are Products Returned Without Being Replaced ?

A: If products are returned to you without being replaced this can be due to one of the following reasons, the item is out of warranty, the item may be covered by manufacturer or onsite warranty, Bosse Computers warranty labels were removed from the product, the product is incomplete damaged or has been defaced, or the reported fault cannot be found.

Q: When Are Credits Usually Issued To An Account: ?

A: Credits are usually issued to your account when goods are not available within a reasonable time period of time, when a product is no longer in stock with a suitable replacement not being available or when an advanced replacement has been purchased for the goods in question.

Q: No stock for replacement

A: If there is no stock to replace a returned product then a product of similar or greater spec will be sent at Bosse Computers discretion. If the product has to be returned to manufacture you will be informed of an estimated timescale and credits will only be raised in exceptional circumstances.

Q: Incomplete / Damaged

A: If items accompanying the product are missing or damaged from the return then only the suspected product will be replaced and returned in its original packaging.